Titan Computers Shipping and Returns
Just as we only build with the best components, we only partner with the best people. We strongly recommend Fedex as a trusted carrier of choice.
Depending on the product with the longest lead time in your order, shipping will occur within 4-6 business days.
For your peace of mind, insurance is included on all packages by default. Should the unlikely happen and damage is done to your package, we will request that the computer is returned to us before shipping a replacement.
In addition to automatic insurance, your purchase is also covered by a 30-Day Money-Back warranty. However, a 15% restocking fee will apply. Return postage is to be the responsibility of the client. Should a Microsoft Windows installation be activated by the end-user, its price cannot be refunded. Although, clients can of course transfer a Windows licence to another computer. Shipping is not refundable under any circumstances.
In order for us to honor the 30-day warranty all original accessories, manuals and discs must be returned with the computer in the original packaging as shipped. In the case of an activated copy of Microsoft Windows, as mentioned above, users may keep that material as it is not refunded and remains their property.
If you wish to have any further clarity on these terms, either before or following a purchase, please do not hesitate to contact us for more details.
Customer Service Hours
M-F: 10:00AM - 5:00PM Eastern Time
(Excluding National Holidays)
Toll Free: 1-888-378-2673
Miami Office: 305-677-3389
Address: 2880 S. Park Rd.
Hallandale Beach FL 33009